At River Island, we want to make your online shopping experience as smooth as possible. Below you’ll find answers to some of the most frequently asked questions. If you can’t find what you’re looking for, our friendly customer service team is ready to help.
Orders & Delivery
How do I place an order?
Browse our website, select your items, choose your size and colour, and click ‘Add to Bag’. When you’re ready, proceed to checkout to enter your delivery details and payment information.
How can I check the status of my order?
You can track your order by logging into your account and viewing your order history. Real-time tracking information is available once your order has been dispatched.
What delivery options are available?
We offer a range of delivery options to suit your needs. Standard and express delivery services are available, with more details provided at checkout.
How long will delivery take?
Delivery times vary depending on the option you selected during checkout. You will receive a confirmation email with tracking information once your order is on its way.
Returns & Refunds
What is your returns policy?
We offer a hassle-free returns policy. If you change your mind, most unused items can be returned within a specified period for a full refund or exchange.
How do I return an item?
You can start your return online through your account. Select the item(s) you wish to return, print your returns label, and send the package back to us.
How long will it take to process my refund?
Once we receive your returned item, your refund will be processed promptly. It may take additional time for the amount to appear in your account, depending on your payment method.
Products & Sizing
Where can I find size guides?
Comprehensive size guides are available on our website to help you choose the perfect fit. These can be found on each product page.
Are your products true to size?
Our size guides are designed to help you select the correct size. We recommend referring to these measurements for the best fit.
Account & Payment
How do I create an account?
You can create an account by clicking the ‘My Account’ link and following the registration steps. This allows you to track orders, save favourites, and enjoy faster checkout.
What payment methods do you accept?
We accept all major credit and debit cards, as well as several popular digital payment methods.
Website & Technical Support
How do I unsubscribe from marketing emails?
You can unsubscribe at any time by clicking the ‘Unsubscribe’ link at the bottom of any marketing email or by updating your preferences in your account.
Why is my discount code not working?
Please check the terms and conditions of the promotion to ensure your order meets the criteria. If problems continue, contact our team for assistance.
Still need help?
We hope we’ve answered your question. For further support, please reach out to us directly.