Delivery Information

At River Island, we want to make sure your shopping experience is as smooth and convenient as possible. That’s why we offer a range of delivery options to suit your needs.

How much does delivery cost?

Standard delivery is completely free on all orders. For those who need their items sooner, we also offer express delivery options at a small fee. Please see our website for full details.

How long will delivery take?

Delivery times may vary depending on the destination and the delivery option you select. Standard delivery usually takes between 3–5 working days. Express options are faster, with many deliveries arriving the next day.

Can I track my order?

Yes! Once your order has been dispatched, you will receive a confirmation email with a tracking link. You can use this to follow your parcel’s journey until it arrives at your doorstep.

What if I’m not home?

If you’re not available when our delivery partner attempts to deliver, they will usually leave a card with instructions on how to rearrange delivery or collect your parcel from a local pickup point.

Do you deliver internationally?

Yes, we deliver to many countries around the world. Delivery times and costs vary depending on the destination. Please visit our website for more information on international delivery.

What if my item is faulty or incorrect?

We’re sorry if something isn’t right. Please get in touch with our customer service team via the website, and we’ll be happy to help resolve the issue.

Still have questions?

If you need more help regarding delivery, returns, or anything else, feel free to reach out. We’re here to help make your River Island experience the best it can be.

For more details, visit our website.